POLICY UPDATED November 16, 2019 (effective January 1, 2020)
We are so grateful you have chosen to shop with Ace's Arrow. We want to make your shopping experience as convenient and smooth as possible! Your satisfaction is extremely important to us. We know returns are inevitable; however, we try our hardest to give detailed descriptions and a variety of photos to fully explain each and every product!
Here is what you need to know about our return policy:
➳ Ace's Arrow Boutique is paperless, so we will not print your receipt and mail them with your package. Your receipt will be your email confirmation order, that we have a record of as well. Therefore, please do not be alarmed when you don't receive a printed receipt.
➳ Once your order leaves our facility, we are no longer responsible for the product(s).
➳ We STRONGLY encourage our customers to purchase Route Shipping Insurance. Route is calculated by the product(s) price and available to you at checkout. All you have to do is click the check mark and your package is insured! Route ensures protection of your shipment in case of lost, stolen, or damaged. This is a convenient way to offer you a worry-free shopping experience.
In the case of needing to file a claim, when purchasing your product(s) with Route Shipping Insurance, you will receive an email with a link to "File A Claim" -- of course, you can also reach out to us at anytime to help with the claim process and ensure you receive a replacement or your money back promptly. Route will refund you or reorder the item within 24 hours.
➳ Any lost, damaged, or stolen packages that are not insured with Route Shipping Insurance are not our responsibility and claims need to be filled with the shipping carrier (UPS or USPS).
➳ Orders are shipped out within 1-4 business days (depending on volume of orders).
➳ Items must be unworn with no signs of wear and tags must still be attached. If the item has signs of wear, the tags are not attached, or the item(s) are in any condition they cannot be resold, Ace's Arrow Boutique has all rights to deny the return. If the return is denied due to any of these reasons, we will not pay to ship the item back to you.
➳ We allow a maximum of two return orders throughout a 30 day period, per customer.
➳ All returns must be back to the boutique within 15 days from the date package was delivered, in order to be eligible for STORE CREDIT.
**This 15 day period includes all active mail days (Monday-Saturday and not including holidays)**
➳ After 15 days, a return is not eligible, so please don't send the item(s) back.
➳ AS OF JANUARY 1, 2020, REFUNDS ARE NO LONGER AVAILABLE.
➳ You are responsible to pay shipping charges to ship the item(s) back to Ace's Arrow Boutique and we will not refund customers for the original shipping costs.
➳ If you received free shipping, your credit will be deducted to pay for the initial shipping cost.
➳ Once we receive your return, please allow 3-5 business days for your store credit to be processed. We will email you with detailed instructions on how to redeem your credit!
➳ Due to a high risk of sell out, we cannot offer exchange. If you need another size, we suggest you place a new order and send the incorrect size back for a credit
➳ Please state your email address, order number, and reason for your return written inside of the package. If a package is returned without these details, action for a store credit will not proceed.
➳ Using a discount code at checkout makes your items FINAL SALE.
➳ Jewelry & accessories are FINAL SALE. Accessories include (but are not limited to): belt buckles, belts, concho hair ties, braid slides, bralettes, hats and all headwear, wild rags, home & gift, etc.
➳ All clearance items are FINAL SALE.
➳ Special orders are FINAL SALE.
➳ NO exceptions!
➳ If our policy is disregarded and jewelry, accessories, OR discounted/clearance item(s) are sent back for a return, your return will be denied. Ace's Arrow Boutique will not pay to ship the denied item(s) back.
➳ Footwear must be in its original box, placed inside of another box (or a protective poly mailer) for return shipping. If footwear is shipped in its original box, the package will be refused.
Ace's Arrow Boutique
Attn: Sami Jo Harberd
10980 Lower Bench Road
Emmett, ID 83617
➳ It is your responsibility to track your package and insure the item(s) are delivered for return. Ace's Arrow Boutique will not be responsible for return attempts that don't make it in the allotted time frame
➳ All items purchased in store (mobile boutique) are eligible for the same 15 day return time period.
HOLIDAY RETURN POLICY:
➳ All holiday orders placed between November 1st through December 24th will be eligible for store credit, through January 15th.
➳ Holiday returns must be received back to the boutique by January 15th.
➳ Holiday returns must include the same details inside the package, including: email address, order #, reason for return.
➳ We throughly look over every item and investigate its condition before it is shipped to you! If your item's quality is not up to our satisfaction, we will not send it out the door. We understand, however, things happen from time to time and issues may get missed. If something is not up to your satisfaction, simply email us with your order # and photos of your complaint. We will do our absolute best to accommodate you!
➳ Our customers satisfaction is our number one goal, so if you need to return a product, we simply ask that please do so in the allotted time provided. We are more than happy to answer any of your questions or concerns. We love to hear from you! You can reach us through email or phone.
**We kindly request that you please call or text the number above between the business hours of: 9 am to 6 pm (MST) - Monday through Saturday**
**Calls, texts, emails, Facebook & Instagram messages will not be answered on Sundays, major holidays, or after 6 pm**
Thank you for shopping with Ace's Arrow Boutique!